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How to set up email in Outlook

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2013 or 2016

If the Mail account is already set up, but giving errors – then refer to our Troubleshooting guide.

Note: This guide defaults to IMAP and No SSL.

Replace example.com with your domain name

♦ Auto Account Setup (recommended)

New email account setup with Outlook is quick and easy using the Auto Account Setup option. However, reasons to rather use Manual Setup are:

if you prefer POP, as this automatic configuration defaults to IMAP
if this is a new hosting account and domain propagation has not completed

Launch Outlook
Select File on the top left menu bar
Select the Add Account button in the middle of the screen
Enter your details on the Auto Account Set-up screen > NextThe following warning messages may appear > Allow
- If you’ve lost your password – change it via konsoleH
Choose > Yes
Outlook will now automatically configure your account as an IMAP account with all the correct settings.

That’s it!

If this option fails for some reason, try the Manual Account Setup below or refer to our Outlook troubleshooting guide.

♦ Manual Account Setup

If you prefer to use POP , or your domain has not propagated yet, you will need to set up the account manually:

Launch Outlook, choose File > Account Settings > Add Account (as above)
Choose Manual Setup or additional server types > Next
Select POP or IMAP > Next

Account settings
Enter all the relevant details (POP or IMAP) and then select the More Settings… button.
- Outlook will auto-fill your User Name – please ensure you fill in your entire email address as the username
- For new hosting accounts, use the IP address instead of the Incoming & Outgoing mail servers
Check Outgoing Server settings
Select the Outgoing Server tab
- Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked
- Ensure that you have selected Use same settings as my incoming mail server
Check Advanced SMTP settings
Select the Advanced tab and ensure that your settings are as below for either IMAP or POP:IMAP port settingsClick OK and then Next.
- Incoming 143, outgoing 587
- Not ticked: This server requires an encrypted connection (SSL)
- Use the following type of encrypted connection is None
POP port settings
- Incoming 110, outgoing 587
- Not ticked: This server requires an encrypted connection (SSL)
- Use the following type of encrypted connection is None
Let the test complete and then click Close