The default setup of a new hosting account includes one mailbox (or email address), called webmaster. This mailbox can be removed or retained, depending on your needs, using Manage Accounts in RoundCube.
Manage Mailboxes
- Browse to RoundCube and log in (Admin or Domain level).
- Select or search for the required domain name in the Hosting Services tab
- In the left hand menu choose Mail > Manage Accounts
When is a Webmaster mailbox needed?
If you use a sending email address outside of your domain, you’ll need to check the webmaster@ mailbox for bounce messages. If you have email sending software that does automatic bounce monitoring, the webmaster mailbox will need to be checked for bounces.
Note: Ensure that the webmaster mailbox is checked regularly or else the accumulation of mail can lead to disk over–usage.
Alternatively, the webmaster mailbox can be replaced with a webmaster alias, which will forward webmaster@ mails to the mailbox of your choice.
